No customer left waiting.
WhatsApp, email, Messenger and web chat in one shared inbox. Routing, SLAs and bot-to-human hand over keep every conversation moving.
Teams using chatworx
Three steps to a calmer inbox.
Connect your channels, set up your team and start answering. We help you with each step.
Connect
Connect your own WhatsApp Business account, email, Messenger and website chat. No code needed.
Set up
Start from an industry preset with teams and labels ready, then adjust routing, SLAs and rules.
Go live
Answer every conversation from one shared inbox, with nothing left waiting.
From first message to resolved.
Everything your team needs to answer quickly, with nothing slipping through.
Shared Inbox
Every conversation in one place.
WhatsApp, email, Messenger and web chat in one inbox, with the full history beside every reply.
- Owners and statuses
- Snooze
- Private team notes
- Saved replies
Shared Inbox
Every conversation in one place.
WhatsApp, email, Messenger and web chat in one inbox, with the full history beside every reply.
- Owners and statuses
- Snooze
- Private team notes
- Saved replies
Routing & Operations
The right person, on time.
Assign by team or workload. SLA timers flag conversations before they breach, so the queue keeps moving.
- Round-robin or balanced assignment
- SLA timers
- Team routing
- Agent capacity limits
Routing & Operations
The right person, on time.
Assign by team or workload. SLA timers flag conversations before they breach, so the queue keeps moving.
- Round-robin or balanced assignment
- SLA timers
- Team routing
- Agent capacity limits
Automation
Let rules do the repetitive work.
Rules label, reply and escalate for you. Chatbot flows answer simple questions and hand the rest to your team.
- Ready-made rules
- Preview before going live
- Macros
- Bot-to-human handoff
Automation
Let rules do the repetitive work.
Rules label, reply and escalate for you. Chatbot flows answer simple questions and hand the rest to your team.
- Ready-made rules
- Preview before going live
- Macros
- Bot-to-human handoff
Contacts
One profile for every customer.
Each customer’s history across every channel in one profile. Duplicates are found and merged, so nothing is lost.
- Custom attributes and labels
- Duplicate detection
- Merge with a preview
- Cross-channel history
Contacts
One profile for every customer.
Each customer’s history across every channel in one profile. Duplicates are found and merged, so nothing is lost.
- Custom attributes and labels
- Duplicate detection
- Merge with a preview
- Cross-channel history
Help Centre
Answers customers can find on their own.
A public help centre for the questions you answer every day, so your team can spend time on the rest.
- Public portal
- Article editor
- Categories
- No login needed
Help Centre
Answers customers can find on their own.
A public help centre for the questions you answer every day, so your team can spend time on the rest.
- Public portal
- Article editor
- Categories
- No login needed
Reporting & CSAT
Know how support is going.
Volume, response and resolution times, and CSAT surveys sent inside each channel’s reply window.
- Volume and response times
- Resolution times
- CSAT within reply windows
- Ticket reports
Reporting & CSAT
Know how support is going.
Volume, response and resolution times, and CSAT surveys sent inside each channel’s reply window.
- Volume and response times
- Resolution times
- CSAT within reply windows
- Ticket reports
Access & Audit
Control who sees what.
Roles decide what each person can see and do. Enterprise plans add custom roles and a full audit log.
- Roles
- Custom roles
- Audit log
- Workspace isolation
- Webhooks
Access & Audit
Control who sees what.
Roles decide what each person can see and do. Enterprise plans add custom roles and a full audit log.
- Roles
- Custom roles
- Audit log
- Workspace isolation
- Webhooks
Answer customers where they already are.
The channels your customers use, connected to one inbox.
Plus signed webhooks to connect your own systems
Built for support teams in every kind of business
From online shops to schools, chatworx keeps every customer conversation in one inbox.
Questions, answered.
Something else? Ask us.
Book a demo. We'll look at how your team works and help you connect your first inbox. Book a demo. We'll look at the channels you use and how your team works today, then help you connect your first inbox.
WhatsApp, Messenger, Facebook comments, email and website chat. Instagram is on the way. WhatsApp (connect your own WhatsApp Business account), Facebook Messenger, Facebook Page comments, email and the website chat widget. Instagram is on the way. Every conversation appears in one inbox with its full history.
Meta bills WhatsApp charges to your own WhatsApp Business account directly. You connect your own WhatsApp Business account, so Meta bills any WhatsApp charges to that account directly. They are not part of your chatworx plan.
Yes. Upgrades apply straight away; on a downgrade, extra features are paused. Yes. Tell us and we will move you to the plan that fits. Upgrades apply straight away. On a downgrade, features outside the new plan are paused, not deleted.
HTTPS throughout, separate workspaces, role-based access, and audit logs on Enterprise. All connections use HTTPS and passwords are hashed. Each workspace's data is kept separate, and roles control what every person can see and do. Enterprise plans add custom roles and an audit log of every action.
Yes, through webhooks on Professional and Enterprise. A public API is not available yet. On Professional and Enterprise plans, webhooks send events such as new messages and assignments to your own systems. A public API is not available yet.
Rules, macros, workload balancing and chatbot flows that hand over to your team. Rules label, assign, reply to and escalate conversations based on conditions you set, and macros run several steps in one click. Chatbot flows can answer simple questions and hand the rest to your team.
Yes, on Professional and Enterprise: a public help centre with articles by category. Yes, on Professional and Enterprise plans. Publish articles in a public help centre, grouped by category, so customers can answer common questions without contacting you.
No customer left waiting.
Book a demo. We'll look at the channels your team uses and show you how chatworx would run your inbox.
Book a demo