Data Deletion

Send deletion requests through our contact form or by email to privacy@chatworx.cc. We will reply by email and may ask you to confirm your identity. Data received from Meta is deleted within 90 days of a request. If the law requires us to keep some data, we will tell you.

If you messaged a business that uses chatworx

This includes messages sent through WhatsApp, Facebook Messenger, email or a website chat. The business you messaged controls your data, so the quickest way is to ask that business directly. You can also ask us:

1. Open our contact form.
2. In the message, name the business you contacted, the channel you used, and the phone number, email address or account name you used.
3. We will pass your request to that business, which controls your data and decides how to respond.

To remove data saved in your browser by a chatworx chat widget, clear your browser's site data for that website.

If your business uses chatworx

1. To delete specific contacts, conversations or users, or your whole account, an account admin should send a request through our contact form using the email address they sign in with. Say what should be deleted.
2. We will confirm the request with you, carry it out, and tell you when it is done. This includes data received from Meta for any WhatsApp or Facebook channel you connected.

If you contacted us through this website

1. Open our contact form.
2. Use the same email address you used before, and say in the message that you want your data deleted.
3. We will delete your enquiry and our replies to it, and confirm by email.