Product updates, new features, and insights from the chatworx team.
Our biggest update yet: smoother bot-to-human hand over, desktop alerts for new chats, reports that show where support is getting stuck, multiple tickets per conversation, and more.
Design conversation flows visually with the chatworx chatbot builder. Create greeting, qualification and handoff flows without writing code.
Answer Facebook post comments publicly or with a private reply, directly from chatworx. No more jumping between Meta Business Suite and your support tool.
Combine event-driven automation rules with reusable macros to take the repetitive clicks out of every conversation.
Collect customer feedback after every resolved conversation. chatworx CSAT surveys go out on resolution, capture a 1–5 rating and an optional comment, and feed a CSAT report.
Give customers a public help centre they can search themselves. Publish articles, organise them into categories, and let customers find answers before they contact you.
Add live chat to any website with one snippet. Match it to your brand, collect visitor details, and route chats to the right team, all from chatworx.
Stop switching between tabs. chatworx brings WhatsApp, Messenger, Facebook comments, email and website chat into one shared inbox so your team can work faster and miss nothing.
