Skip to content

Privacy Policy

Last updated: October 2026 · Provided by HexaHub Business Services

1. Who we are

chatworx is operated by HexaHub Business Services, registered in Pakistan, Shahrah-e-Faisal, Karachi, Pakistan ("we", "us"). This policy explains what personal data we handle on chatworx and chatworx.cc, why, who we share it with, and how you can have it deleted.

To ask about this policy or your data, email privacy@chatworx.cc or use our contact form.

2. Our website

Contact form

When you fill in our contact form, we receive your name, email address and, if you provide them, your company, the channels you use, your expected message volume and your message. We use it only to reply to you and to discuss chatworx with you.

To protect the form from abuse, we use your IP address to limit how often it can be submitted.

Browser storage

The website itself sets no cookies. It saves a few settings in your browser's local storage: your light or dark theme, and whether you have dismissed the announcement bar. These stay on your device and are not sent to us. You can clear them in your browser settings.

Chat widget

Our website runs the chatworx chat widget so you can message our team. If you use it, we receive your messages, any details you enter (such as your name or email address), your IP address, your browser's user agent and the page you came from. The widget keeps a session token in your browser's local storage so your conversation continues across visits. It does not set cookies.

Analytics and fonts

We use a cookieless analytics tool to see how the website is used: pages viewed, links clicked, device and browser type, and your IP address. The data is not shared with anyone else or used for advertising. The chat widget loads fonts from a third-party font service, which receives your IP address and browser details when the fonts load.

3. The chatworx platform

Businesses ("customers") use chatworx to talk to their own customers ("end users") across channels such as WhatsApp, Facebook Messenger, email and website chat.

Who controls the data

Businesses using chatworx control their customers' data: they decide which channels to connect, who to message and what to keep. HexaHub Business Services processes that data on their behalf, only to deliver their support conversations. If you have messaged a business that uses chatworx, that business is responsible for your data, and you should contact it first.

What the platform stores

  • Customer users: name, email address, sign-in details, IP addresses and browser details, and settings.
  • End-user contacts: name, phone number, email address, channel identifiers (such as a WhatsApp number or Facebook ID), profile name, and any details the customer adds.
  • Conversations: messages, attachments, delivery and read status, internal notes, assignments and satisfaction ratings.
  • Activity records: logs used to run and secure the service.

How we use it

We use this data only to provide the service: to deliver and display messages, run the automations and chatbots the customer sets up, show reports, provide support, and keep the service secure. Authorised staff may access an account to provide support or fix a problem.

4. WhatsApp and other Meta products

Customers connect their own WhatsApp Business account through Meta's WhatsApp Business Platform to reply to their customers, and can connect their own Facebook Pages for Messenger conversations and page comments. chatworx does not provide or sell WhatsApp phone numbers or access to the WhatsApp Business Platform. When a customer connects one of these channels:

  • Messages, media, phone numbers and delivery status pass between chatworx and Meta so that messages can be sent and received.
  • We receive the end user's WhatsApp phone number and profile name (or Facebook user ID and name) from Meta, and use them only to support conversations with that person.
  • We use data received from Meta only to provide chatworx to that customer. We do not sell it, use it for advertising or profiling, or share it with anyone except as needed to run the service or as the law requires.
  • The customer must get end users' consent before sending them WhatsApp messages, and must honour requests to stop, as required by Meta's WhatsApp Business Messaging Policy.

Meta handles this data under its own Privacy Policy and the WhatsApp Business Terms. We follow Meta's Platform Terms.

5. WhatsApp communications

We use WhatsApp only to respond to customer enquiries and to send service updates to customers who have opted in. We never request identity document numbers, payment card numbers or bank account details over WhatsApp. Reply STOP at any time to opt out.

6. Who we share data with

We do not sell personal data. We share it only with:

  • Messaging channels the customer connects, such as Meta (WhatsApp and Facebook Messenger) and the customer's own email provider, so that messages can be delivered.
  • Services the customer chooses, such as webhooks or bots the customer configures. Data sent there is handled under that service's own terms.
  • Providers that help us run the service, such as hosting, only as needed for their part.
  • Authorities, when the law requires it.

Our service providers may be in other countries, so your data may be processed outside the country where you live. Where the law requires it, we use appropriate safeguards.

7. Security

No system is completely secure, but we take reasonable steps to protect the data we hold.

8. How long we keep data

  • Contact form enquiries: kept in our email for as long as we need them to reply and follow up, or until you ask us to delete them.
  • Platform data: kept while the customer's account is active, or until the customer deletes it or asks us to.
  • After an account closes or a channel is disconnected: we delete the related data when it is no longer needed, unless the law requires us to keep it.
  • Data received from Meta: deleted within 90 days of a deletion request, unless the law requires us to keep it.

9. Delete your data

To ask us to delete your data, email privacy@chatworx.cc or use our contact form. Depending on where you live, you may also have the right to access or correct your personal data. If your data came from a business that uses chatworx, contact that business first. See Data Deletion for details.

10. Children

chatworx is a service for businesses and is not directed at anyone under 16. If you think a child has given us personal data, use our contact form and we will delete it.

11. Changes to this policy

We may update this policy as chatworx changes. We will post the new version on this page and update the date at the top.