feature
Launch a Self-Service Help Centre in Minutes
Most support questions repeat. The same ten questions arrive day after day, taking agent time that could go toward harder problems. A help centre lets customers find answers themselves, and when they can't, your agents can point them to the right article.
The Public Portal
Your help centre is a public website built from your articles. No login is needed. It includes:
- A home page with a search bar, your categories, and popular and recent articles
- Category pages that group related articles together
- Article pages with related articles to read next
- Search across all your published articles, with suggestions as customers type
Articles
Each article has a title, a body, a category and a status:
- Draft: work in progress, not visible to customers
- Published: live in your help centre
- Archived: taken down, but kept in case you need it again
So you can work on updates without affecting what customers see.
Categories
Organise articles into categories, such as Getting Started, Billing or Your Account. Categories can be nested, so a large help centre stays easy to browse.
Sharing Answers
When a customer asks a question you've already answered, send them the article link. Over time, publishing answers to your most common questions means fewer of them reach your inbox in the first place.
Get Started
The help centre is available on Professional and Enterprise plans. Open Help Center from the sidebar, create your first category, write a few articles and publish.