The chatworx Web Widget: Live Chat on Your Website in Minutes

Live chat is one of the quickest ways to help customers: they get answers while they're still on your site, agents can handle several chats at once, and you catch questions that would otherwise go unasked. The chatworx website widget gives you live chat you can add to any website in a few minutes.

One Snippet

To add the widget to your site, copy the snippet from your inbox settings and paste it before the closing </body> tag. Nothing to configure and no build step.

Once loaded, a chat bubble appears in the corner of your page. Visitors can open it, type a message and reach your team.

Make It Yours

Your widget should feel like part of your website. You can set:

Colour: match your brand
Position: bottom right or bottom left
Welcome title and tagline: shown before the visitor starts a chat
Expected reply time: in a few minutes, a few hours or a day
Bubble text: the label on the chat bubble, shown collapsed or expanded
File uploads: allow visitors to send attachments, or not

Know Who You're Talking To

A pre-chat form can ask visitors for their details before the chat starts, so your team has context before the first reply. During the chat, the widget also offers visitors the option to leave their email address to be notified when you respond, so nobody is lost if they close the tab.

Routing

The widget is backed by a full chatworx inbox, so the same routing applies as on every other channel:

Auto-assignment: share chats evenly across your agents, or by workload
Capacity limits: cap how many chats each agent handles at once
Automation rules: label, assign or reply based on what the visitor writes
Queue position: when your team is busy, visitors see their place in the queue and an estimated wait

CSAT Built In

When a chat is resolved, the widget asks the visitor to rate their experience right inside the chat window. Results go straight into your CSAT report.

Chatbot Integration

Pair the widget with the Chatbot Builder to handle common questions automatically. A bot can greet visitors, collect details, answer FAQs and hand over to a person when needed, all within the same chat window.

Getting Started

Go to Settings → Inboxes and add an inbox
Choose the website chat channel
Set the colour, welcome text and other options
Copy the snippet from your inbox settings and paste it before the closing </body> tag on your website
Your widget is live

From then on, every chat from your website lands in your chatworx inbox alongside every other channel.